Shipping policy

Every item in the CFIL Swag Store is printed on demand and shipped by our print partner. Nothing is stocked at the gym.

Where we ship

We ship to the address you enter at checkout, in the United States and internationally. Orders placed on this store cannot be picked up at the gym. There is no pickup option at checkout.

CrossFit Inner Loop does run gym group orders from time to time. Those are organized by the gym and billed through Wodify, not through this store, and they are the only orders available for pickup. If you want in on a group order, watch for the gym’s announcement. Placing an order here instead does not get you into one.

Shipping cost

Shipping is calculated at checkout based on your delivery address and the size of your order. The exact rate is shown before you pay.

Our catalog is produced by more than one print facility, and each one sets its own shipping rate. That means the shipping charge is not a flat fee across the store: two orders of the same size can cost different amounts to ship, depending on which item you bought and where it is printed. If a single order contains items made at different facilities, it ships in more than one package and you may see a shipping charge for each. Nothing is marked up by CrossFit Inner Loop, and checkout always shows the total before you pay.

Delivery time

Each order is produced before it ships, so total delivery time is production time plus transit time. Most orders within the United States arrive in about one to two weeks. International orders take longer than that estimate.

These are estimates, not guarantees. Production delays, carrier delays, weather, and holidays can push delivery beyond the usual window.

Tracking

You will receive a tracking link by email once your order ships. If you did not receive an order confirmation within a few minutes of checking out, check your spam folder before contacting us.

Incorrect addresses

If you entered the wrong shipping address, email info@crossfitinnerloop.com as soon as possible. If the order has not shipped, we can usually correct it. Once it ships, we cannot reroute it. Packages returned to us because of an incorrect address are not eligible for a free reshipment.

International orders, customs, and duties

International customers are the importer of record and are responsible for any customs fees, import duties, and taxes charged by the destination country. These charges are not included in the price you pay at checkout, and we cannot estimate them in advance. Refused packages are treated as returned to sender and are not refundable.

Lost or undelivered packages

If tracking shows delivered but you did not receive your order, or tracking has not moved for an extended period, email info@crossfitinnerloop.com with your order number and we will open a case with the carrier.

Questions

Email info@crossfitinnerloop.com or use the contact form at https://www.crossfitinnerloop.com/contact